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Posted by chris on July 09, 2002 at 11:02:19:
My daughter's 2001 Honda Accord was rearended causing $11000 in damage. The entire process, from date of accident to date her repaired automobile was returned to her was 53 days. The "at-fault" driver's insurance company has paid 20 days rental for use of a Ford Escape, but flatly refuses to pay the remainder of the rental period. They advise they have based the reimbursement on the "labor time" contained in estimate, further state they will not pay for any days necessary to order repair parts, and further will not cover the days between the date of the accident and the date the repair work commenced (18 days).
They further state they "bet" if she had tried harder, she could have found an auto body shop which could have completed the repairs in 20 days. Interestingly enough, the Honda dealer which completed the repair work is on the insurance company's "Direct Repair Network", their "prefered auto body repair list!
How does she fight them on this?
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