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Posted by tonyb on October 28, 2000 at 10:15:14:
In Reply to: can they make me take it back posted by tswann on October 23, 2000 at 06:14:42:
Hating your insurance company is most likely based on the notion that your insurance company is responsible for preparing and filing your claim. There is nothing farther from the truth, yet this is a widely held misconception. If your vehicle is unsatsfactorily repaired or deodorized, it is incumbent on you to document that damage in the form of a written estimate or opinion, e.g., a vehicle dealer estimate or opinion. Ownership of your vehicle and its damage claim remains yours.
Basic claim preparation and filing information is located at:
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