REGULATORS SCRUTINIZE STATE FARM

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: : REGULATORS SCRUTINIZE STATE FARM : By Chris O'Malley : State insurance regulators will investigate whether the largest auto insurer in Indiana unfairly denies or limits medical : claims of crash victims. : At issue is the relationship between State Farm Mutual Auto Insurance Co. and firms it hires to review the cost and : necessity of medical treatments. : Critics say some of the so-called "utilization review'' firms hired by State Farm are inclined to side with the insurer. : Indiana is among a handful of states looking into the industry practice of outside reviews. : The National Association of Insurance Commissioners launched an examination after a July 25 Dateline NBC report on : review companies State Farm had used. : That report "is only the tip of the iceberg,'' said Jeffrey A. Cooke, a Lafayette attorney battling State Farm on behalf of an : Indiana woman whose medical claims were denied after a review by a Texas firm hired by State Farm. : One of the allegations reported by Dateline was that employees of a firm State Farm used had no medical experience and : thus were unqualified to review claims. : Full story at Indianapolis Star News http://www.starnews.com/news/articles/0805_INSURANCE.html

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