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In Reply to: Re: are insurance companys "rated" posted by tonyb on August 17, 1998 at 14:45:49:
When I heard there is no consumer satisfaction
index, my first thought was, "There should be!"
After thinking about it though, I have concluded
that the key to knowing satisfaction, is to
KNOW what you have coming and How To get it. Then
and only then, is satisfaction meaningful.